Shipping policy

SHIPPING POLICY

Orders are typically processed within 1–3 business days, excluding weekends and holidays. During busy event seasons, launches, or periods of high order volume, processing may take a little longer.

Shipping Rates & Delivery

Shipping charges are calculated and displayed at checkout. Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has been processed.

Preorders

Products marked as preorder or presale will ship when the product becomes available. If an order contains both in-stock and preorder items, the entire order may ship together when the preorder item becomes available.

Tracking

When tracking is available, you will receive tracking information at the email address provided during checkout once your order ships.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. Big Wood Jerky Co. is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address.

Lost or Damaged Packages

If your order arrives damaged or appears to have been lost in transit, contact us at bigwoodjerky@gmail.com and we'll work with you to determine the appropriate next step.

Questions about shipping? Contact Big Wood Jerky Co. at bigwoodjerky@gmail.com