Refund policy

Returns & Refunds

Because our jerky and other food products are perishable consumable goods, we cannot accept returns or exchanges.

If your order arrives damaged, defective, incorrect, or you receive the wrong item, please contact us as soon as possible so we can make it right. Please include your order number and photos of the product and packaging when applicable.

Refunds or replacements for damaged, defective, or incorrect items will be handled on a case-by-case basis. If a refund is approved, it will be issued to your original payment method.

Orders that have already been shipped cannot be canceled.

Presale Items

Items marked as presale or preorder will ship when the product becomes available. Estimated availability or shipping dates are estimates and may change. If we are unable to fulfill a presale item, we will contact you regarding a replacement or refund.

For questions about an order, please contact Big Wood Jerky Co. using the contact information provided on our website.